Looking for an answer to a burning question? Here you can find answers to the most common enquiries. Please take the time to look through as it may save you the time to send an email. If there are still additional questions you may have, please do not hesitate to contact us via the contact us page.

• My order is shown as being dispatched but has not arrived, where is it?

We have experienced that most parcels arrive at their destinations within the time stated in the terms and conditions. Please allow a minimum of 10 days to have passed before contacting us. We will then be able to assist you.

• How can I return a faulty item?

If your item is to be found faulty at purchase within 7 days of receipt, please return your item to the following address:

Electrix World Limited
Customer Returns
9 Hermitage Road
Manchester
M8 5SW

Please enclose a note of your order number, stating whether you require a replacement or a refund. Refunds will be given including all postal charges paid too. For more information about our returns policy, please click here.

• How can I cancel my order?

Please contact us on 0845 602 6448 during opening times or alternatively email us at support@electrixworld.co.uk. Please ensure that your order has not been dispatched and that your order is in its first stage of the order process prior to contacting us.

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